Trust & Safety
Report Abuse or Illegal Content
We take all abuse reports seriously. Our team investigates every report and takes appropriate action.
Report Abuse
Email us with full details. We respond to most abuse reports within 24 hours — urgent cases (CSAM, active DDoS) within 4 hours.
Send Abuse ReportTypes of Abuse We Handle
We accept and investigate reports for the following categories of abuse originating from Hoststack's IP space or customer infrastructure:
Spam & Phishing
Unsolicited bulk email (spam), phishing websites impersonating banks or services, and fraudulent emails attempting to steal credentials or financial information.
Malware & Ransomware
Websites or servers distributing malware, ransomware, trojans, exploit kits, or any malicious software intended to harm users or systems.
DDoS Attacks
Distributed Denial of Service attacks originating from IP addresses within our network. We take network abuse extremely seriously and act within 4 hours.
Copyright Infringement (DMCA)
Websites or content that infringes on intellectual property rights, including unlicensed software, pirated media, and counterfeit goods. We follow the DMCA notice-and-takedown process.
Child Sexual Abuse Material (CSAM)
Any content sexually exploiting minors. This is treated as our highest-priority emergency — we take immediate action including suspension and reporting to law enforcement and NCMEC.
Illegal Content Under Indian Law
Content that violates the Information Technology Act 2000, IPC provisions, or other applicable Indian laws — including content that threatens national security, incites violence, or facilitates criminal activity.
Botnet Activity
Command-and-control servers, botnets, or coordinated automated attacks originating from our infrastructure.
Network Scanning & Exploitation
Unauthorised port scanning, vulnerability exploitation, brute-force attacks, or other network abuse originating from our IP ranges.
How to Report
To file an abuse report, please email [email protected] with the following information. The more detail you provide, the faster we can investigate:
Your Name & Organisation
Your full name and organisation (if applicable). Anonymous reports are accepted but providing contact details speeds up investigation.
Description of Abuse
A clear description of the abuse — what you observed, when it occurred, and what harm it caused or is causing.
IP Address or Domain
The IP address(es) or domain name(s) involved. For websites, please provide the full URL including path.
Evidence & Logs
Server logs, email headers, screenshots, or other evidence. For spam, include the full email with headers. For phishing, include the URL and a screenshot.
Your Contact Details
A current email address where we can reach you with our investigation update.
Response Times
| Abuse Category | Response Time | Priority |
|---|---|---|
| Child Sexual Abuse Material (CSAM) | Immediate — upon first review | Critical |
| Active DDoS originating from our IPs | Within 4 hours | Critical |
| Malware / Ransomware distribution | Within 4 hours | High |
| Phishing websites | Within 8 hours | High |
| Spam / Bulk email abuse | Within 24 hours | Standard |
| Copyright / DMCA notices | Within 24–48 hours | Standard |
| Other abuse reports | Within 24 hours | Standard |
| Law enforcement requests | Per legal process timelines | Legal |
What Happens After You Report
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Investigation
Our abuse team reviews the report and verifies the evidence. We check server logs, DNS records, and other internal data.
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Customer Notification
If the abuse is linked to a Hoststack customer, we notify them of the report and require an immediate response or remediation.
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Suspension
If the abuse is confirmed or the customer does not respond in time, we suspend the offending service to stop further harm.
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Evidence Preservation
Evidence related to confirmed abuse is preserved for potential law enforcement cooperation, in accordance with applicable laws.
We maintain confidentiality of abuse reporters where possible. We will not disclose your identity to the accused party unless required by law.
Law Enforcement Requests
HOSTSTACK (OPC) PVT LTD complies with lawful requests from Indian law enforcement agencies and competent courts. We require all law enforcement requests to be:
- Submitted by an authorised officer of a recognised Indian law enforcement agency or court
- Accompanied by a valid court order, warrant, or statutory notice under the Information Technology Act, 2000 or Indian Penal Code
- Specific in scope — identifying the account, data type, and legal basis for the request
Law Enforcement Liaison
All official requests from Indian law enforcement, government authorities, or courts must be directed to our legal team:
[email protected]Please note: we do not respond to informal requests or requests from foreign law enforcement without appropriate mutual legal assistance treaty (MLAT) process.
Zero Tolerance: Child Sexual Abuse Material
Hoststack has an absolute zero-tolerance policy for CSAM. Any content sexually exploiting minors discovered on our infrastructure is immediately removed, the account suspended, and the matter reported to the relevant law enforcement authority and the National Center for Missing & Exploited Children (NCMEC) CyberTipline. If you discover such material, report it immediately to [email protected] — our team will act within the hour.
Related Legal Documents