Legal — Indian IT Act Requirement
Grievance Redressal
HOSTSTACK (OPC) PVT LTD
Pursuant to Section 79 of the Information Technology Act, 2000 and Rule 3(2) of the IT (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021
Designated Grievance Officer
Grievance Officer
Rohan Das
Complaint Process
We follow a transparent, time-bound grievance resolution process in accordance with applicable Indian laws:
Submit Complaint
Email your complaint to [email protected] with all required details. You will receive an acknowledgement within 24 hours.
Acknowledgement
We acknowledge receipt of your complaint within 24 hours of receiving it and provide a reference number.
Resolution
We investigate and resolve your complaint within 30 days of receipt, as mandated by the IT Act.
What to Include in Your Complaint
To help us investigate and resolve your complaint promptly, please include the following information in your email:
Your Full Name
Your legal name as registered with Hoststack or as a third-party complainant.
Account ID or Email
The email address associated with your Hoststack account, or the account ID shown in your client area.
Nature of the Complaint
A clear description of the issue you are raising — what happened, when it happened, and how it has affected you.
Supporting Documents
Any relevant evidence such as screenshots, invoice numbers, email correspondence, or other documentation.
Your Contact Details
A current email address or phone number at which we can reach you during the investigation.
Desired Resolution
What outcome you are seeking — refund, account action, content removal, or other remedy.
Legal Framework
This grievance mechanism is established and operated in compliance with the following Indian laws and regulations:
Information Technology Act, 2000
Section 79 requires intermediaries to designate a Grievance Officer and publish their contact details prominently.
IT (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021
Rule 3(2)(b) mandates that the Grievance Officer acknowledge complaints within 24 hours and resolve them within 30 days.
Consumer Protection Act, 2019
Provides additional rights to consumers including redressal against deficiency of services, unfair trade practices, and product liability.
Companies Act, 2013
Governs the operations of HOSTSTACK (OPC) PVT LTD as a registered One Person Company in India.
Escalation
If your grievance is not resolved to your satisfaction within 30 days, or you feel the resolution is inadequate, you may escalate your complaint through the following channels:
Ministry of Electronics & Information Technology (MeitY)
Complaints related to digital services, intermediary compliance, and online content can be escalated to MeitY through their official grievance portal.
grievance.gov.in →Consumer Forum
For consumer disputes, you may approach the District Consumer Disputes Redressal Commission in Kolkata, West Bengal, or file a complaint on the National Consumer Helpline.
consumerhelpline.gov.in →Cyber Crime Cell
For complaints related to cybercrime, fraud, or illegal online activity, please contact the National Cyber Crime Reporting Portal.
cybercrime.gov.in →Ready to File a Complaint?
Email our Grievance Officer directly. We acknowledge within 24 hours and resolve within 30 days.
[email protected]Related Legal Documents