Refund & Cancellation Policy

1. Overview

We want you to be completely satisfied with Hoststack services. This policy sets out clearly when refunds are available, how to request them, and when services are non-refundable. Please read this carefully before making a purchase.

2. Shared Hosting Plans

We offer a 30-day money-back guarantee on all shared web hosting plans (cPanel, DirectAdmin, Plesk, WordPress, Email Hosting, Reseller Hosting).

• The 30-day period starts from the date of first purchase, not from renewal.
• The guarantee applies to the first payment only — renewals are non-refundable.
• To claim: submit a cancellation request with a refund request through the client portal or contact support within 30 days.
• Accounts found to have violated our Acceptable Use Policy are not eligible for a refund.
• Add-on purchases (additional domains, backups, SSLs) are non-refundable.

3. VPS, VDS & Windows VPS

Virtual Private Servers, Dedicated VDS and Windows VPS plans are non-refundable once provisioned (typically within minutes of payment).

• No refund is available after your server has been deployed.
• If provisioning fails on our end and we cannot resolve it within 24 hours, a full refund will be issued.
• You may cancel at any time to prevent future renewals, but no credit is given for unused days in the current billing period.

Exception: If you are charged in error (duplicate billing, wrong amount), we will issue a full refund within 7 business days upon verification.

4. Game Server Plans

Managed game server plans (Minecraft, FiveM, CS2, Rust, Valheim, ARK, DayZ, Palworld, etc.) are non-refundable once provisioned.

• Game servers are typically deployed within minutes. Once deployed, the service is considered used.
• If you experience a technical issue during the first 24 hours that our team cannot resolve, a refund may be considered at our discretion.
• Cancel from the client area to stop future renewals.

5. Domain Registrations

Domain registrations, renewals and transfers are strictly non-refundable in all circumstances. This is because domain registration fees are paid immediately to the domain registry on your behalf and cannot be recovered.

• Verify domain availability and spelling carefully before completing your order.
• Domain privacy/WHOIS protection add-ons are also non-refundable.

6. Annual Plans

For services billed annually:

• Shared hosting annual plans: Eligible for the 30-day money-back guarantee if this is the first purchase.
• VPS/VDS annual plans: A pro-rated refund for unused complete months may be considered within 7 days of annual renewal, at our discretion. Submit your request with a reason to support.
• Annual renewals of any service are treated as a new billing cycle but are not subject to the initial money-back guarantee.

7. How to Request a Refund

1. Login to the client portal at client.hoststack.pro and open a support ticket with the subject "Refund Request".
2. Include: Your registered email, invoice number, service you are requesting a refund for, and the reason for your request.
3. Alternatively: Email [email protected] from your registered email address.

Refund requests must be submitted within the eligibility window. Requests submitted after the window has expired will not be considered.

8. Refund Processing Time

Refunds may be issued as account credit or back to the original payment method. GST is non-refundable on services already invoiced and filed.

9. Payment Disputes

If you believe you have been charged incorrectly:

• Contact support within 30 days of the charge. We investigate all billing disputes promptly.
• Do not initiate a chargeback or payment dispute with your bank before contacting us — we resolve billing errors quickly and chargebacks result in service suspension and may incur fees.
• Fraudulent chargeback claims will result in permanent account termination and may be referred to authorities.

For any questions about this policy, contact [email protected].