Support Centre
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Real people, real answers. Choose the channel that works best for you — WhatsApp, Discord, email or a support ticket. Our team is available 10AM–8PM IST every day.
Support Channels
Pick the fastest route to a solution.
10AM – 8PM IST
The fastest way to reach us. Message us for billing queries, migration help, DNS issues and quick technical questions.
Chat on WhatsAppDiscord
CommunityCommunity 24x7
Join the Hoststack community. Ask questions, share setups and get help from staff and fellow customers.
Join Discord ServerEmail Support
< 2 Hours10AM – 8PM IST
For detailed queries, migration requests, billing disputes and anything that needs a thorough written response.
Email UsSupport Ticket
< 4 HoursMon – Sun
Open a formal ticket in the client area. Ideal for account-specific issues, service requests and escalations.
Open a TicketResponse Time Targets
| Channel | First Response | Resolution | Availability |
|---|---|---|---|
| < 5 minutes | Same session | 10AM – 8PM IST | |
| Discord | < 15 minutes | Usually same day | Community 24x7 |
| < 2 hours | < 24 hours | 10AM – 8PM IST | |
| Ticket | < 4 hours | < 48 hours | Mon – Sun |
Response times are targets, not SLA commitments. Critical outages are always treated as priority.
Popular Help Topics
Most questions are answered in our knowledge base. Find yours instantly.
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Specialist Contact Addresses
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